DELIVERY POLICY

• STANDARD DELIVERY

  • All packages travel via DPD Delivery or Royal Mail, depending on the order.

  • We are not responsible for the delays of third-party services, such as DPD and/or Royal Mail.

  • At our checkout page, you'll be prompted to fill out your email address before proceeding to delivery. Once completed, you'll be able to select your delivery option.

RETURNS & REFUNDS

• You may report an order to us if it is an unsatisfactory condition, be it opened, broken, torn or wrongly measured.

• We do not accept returned goods, but suggest they be disposed of once evidence of their unsatisfactory elements has been taken.

• If you would like a refund, please contact us via email to discuss an arrange terms: adam@theaussiesmoker.co.uk

• We are happy to try and resolve any problems you may encounter. Please do not hesitate to contact us.